How it works. Accessing Your Router Settings. Am a little weary that if we recycle the kit that we might get billed for not returning it. We would like to show you a description here but the site won’t allow us. Get the Hub ready by connecting the wires. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. I received a text message stating that the collections team would pick up the equipment on a booked date . Then today i get an email asking to return it, well thats a bit hard now. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. Account - Cable. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Forum Member. Assuming your home network includes your own router put the 5 in modem mode. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. SpeedStep 1: Modem Only Mode. One option is to recycle it through a certified e-waste recycler. I'm a Very Insightful Person, I'm here to share knowledge. Most electrical and electronic items can be recycled and. A coax cable will also need to be installed by Virgin Media for the live TV signals. Find the Security Settings option, and location the Channel drop down menu. £8p/m extra or included with Gig1 or Volt. Your logs are now deleted. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The Super Hub 2ac looks almost identical to the Super Hub it replaces. Virgin Media was founded in 2006. No broadband, no phone. 100. Now VM are asking me to return the old hub. Available with M50 broadband or faster. Click Clear All or Delete All. From there, the setup is nice and simple. Jhub24. Longer internal coax cables are available if placement of the Hub needs to be changed. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Options. Apps and extras. Sky scores 1. Additionally, one in seven households has stored two or more obsolete boxes. g. I need to be 'connectable'. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. How does it. Networking and WiFi. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Parental controls are a set of tools designed to protect and keep children safe online. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. If everything is on static addresses get a router: if it's complex. Thank you all for your help and support. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. DL14 post code. The. Then send the equipment and returns form to the address provided on the returns form. WiFi 6 can deliver even faster broadband speeds to supported devices. Thick walls have a big impact on your Wi-Fi signal strength. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. 168. The new fibre phone line is designed to work with the same phones as the old copper line. Cheap internet radio. Send the email to [email protected] 16-10-2022 14:35. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. In the end, I took a punt and went with Amazon's Eero system. It is usually a mail returns bag or a plain flat-pack returns box. QuickStart, set up and connections. All you need to do is type the router IP or default gateway address in the web browser. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. Reset Hub password. Access your bills, diagnose faults and manage your package. Virgin Media broadband customer reviews. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Hi @Tanicha23. The landlord scrapped it off and threw it away. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Reply. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Take the equipment and returns form to your nearest Virgin store. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. It'll use the management IP 192. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. co. Some technicians just take the easiest route for an install not where the customer wants it. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Many thanks, David. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. Again use a cable that carries gigabit speeds. If you see Box cannot be found tap OK to re-scan for boxes again. This can be done for a one-off £25 charge. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. co. Any assistance welcome! Thanks. Modem-only. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Disconnect all unneeded ethernet cables from the rear of the Hub. Slow performance. But don't just leave it in a cupboard to gather dust. 1 is the correct address for the Hub in Router mode. Step 2: Press and Hold the Reset Button. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. co. Options. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. How to set up a Virgin Media Hub. uk that they’ve yet to fix a long-running security issue in their HUB 3. 06-05-2019 12:19. If you can get Quickstart, you can choose one of two delivery options. Steps to install your Virgin TV V6 box. Virgin Media package. At TalkTalk, we're doing all we can to protect the environment. . on 25-11-2022 12:11. $150 $172 Save $22. I'm a Very Insightful Person, I'm here to share knowledge. g. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. The power light at the bottom of the device is the only light that should shine if everything is working normally. co. O2 shop or local council recycle yard. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Here you’ll find all the help you need for Virgin Media related problems and issues. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. Make sure that the Enable Modem Mode option is selected. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). You might get round this by setting the Sky router (if you can) to only use 2. Please read the FAQ'sWiFi hotspots. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. Ethernet cable is faintly easy to hide. Should all be working. What's more, one in seven households has two or more old routers stashed away. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. but no change. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. There are a few options for what to do with an old Vodafone router. All customers need to do is contact Virgin Media to arrange the return. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. O2 Recycle Login . When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Wearables. There was no label in the box but searches revealed that I could recycle via. Contact your ISP. How to change my Virgin Media or Virgin Mobile package by phone. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. Begin by accessing the settings of your. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. In North America you can choose to purchase your own modem. Thank you in ad. Working hard to help connect the nation, shop our offers and order online. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Our commitment to you Recycling return old 3. D01 C9W8. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Connect the coaxial cable. Customers can return. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Step 3 - Label the box – a letter came with the. Please help. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. It’s constantly broadcasting these signals like a radio station. If you have trouble, do a DSAR request of the recording (held up to 6 months). Check “Apply to all my networks” and click the Apply button. Click on Apply to save your changes. This collection was made when there was a lot of. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. During a vishing call, you may have asked to download. Right now I've. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. Step 4. I have cancelled my Virgin Media and have to return equipment. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. The router itself is constantly flashing the green double arrows. Then, drop it off at a Yodel store. They detect the signals and send back data of their own via invisible WiFi. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Unpatched Vulnerabilities . Severely lacking in features. Now you need to change the Wi-Fi name for 2. The firm has announced that it is releasing an upgrade that. Thanks My Virgin Media makes managing your account easier with all your information in one place. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. all set up and running. Adapt it as a wireless bridge. Open a web browser and go to 192. I have a large house and get full coverage. 4Ghz and 5Ghz channel support, the latter with three antenna. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Step 4: Return or recycle your old Virgin Media router. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. co. Stand your ground when it comes to getting a good router, too. on 15-11-2022 19:12. 13-12-2021 15:21. Disconnect your old Hub. The office-supplies seller has a free electronics recycling program with a long list of categories. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 5 months ago I was upgraded from Hub 3 to 5. Options. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Hey @mburnip12, thanks for reaching out to us on the forums page. Redeem Offers. Simply ring our friendly customer service team. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Options. . Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. These include: You can post your old kit back to Virgin and it will reuse and recycle it. 2. Go to 192. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Post: You will need to package up the equipment and enclose a returns form. If you've got a Virgin TV V6 box, make sure the standby settings are. Home Phone. 0. Here you’ll find all the help you need for Virgin Media related problems and issues. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. In your email, include your address, account number, area code, and other essential details. This could mean that you have a bad connection in your home. Multiple set-top boxes and routers are accumulating in people’s houses. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. The telecoms firm is providing. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. In such cases, reach out to Virgin for assistance. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. At least 30Mbps download speeds in every room or £100 one-off credit. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Everything you need is posted to you. Available with M50 broadband or faster. This latest future-proof WiFi. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. They will be charged for not returning any rented equipment that VM want back. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. ’ You’ll be sent a white returns bag within 7 days. uk. Finally got a new router which is amazing. Options. The router will reissue IP addresses when one device leaves and another device connects. We would like to return it but we didn't a return box and now we are unsure what to do with it. Remove any unwanted software that may have been installed. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. “In 2020, we refurbished and reused 1. Options. The second method is to send an email to Virgin Media requesting a return kit. uk. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. on 20-10-2022 20:53. This means the WiFi password or network name could change back to our default settings. VM should move the box for free and do a proper install in the location you want. 5G Port plugged into a switch to connect via cable one Wifi6 Access Point and a dedicated VPN Router? The LAN of the VPN Router will have a different Subnet (255. garden wifi. Access Virgin Media router settings in modem-only mode. I am putting a complaint in with ofcom along with all the evidence I have. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. co. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Telling me I need to return my Hub to avoid having a £40 charge on my account. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I've restarted the router multiple times and. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. To find your nearest collection point, just go to recycle-more. The webpage usually list which items need returning, however it doesn't at present. May 5, 2023. 168. 5Gbits/sec Ethernet port for even faster wired connections. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. 255. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. The two sockets on the wall on the RHS are telephone sockets. It informed me that you provided incorrect information, apologized, and had since collected the items. If they don’t, many private companies will recycle your old modem or router for you. Click System Log. Superhub 5 its great 👍. Then, the scheme provides them with. Virgin Media Quickstart set up. Called 789 and was told to take it to the local dump. I don't work for Virgin Media. On a Hub3/4/5, you could first try separating the SSID's of the 2. The research, released on the eve of Global Recycling Day, shows that two. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. The report, Dialling into 2020, also highlights how. Although it can look tidier, hidden corners of your. Quickstart is the quickest and easiest way to setup our services. Any advice you can offer would be great! Thank you. Y’all are right to be suspicious though! recycle-more. T he current list of equipment which needs returning which is -. 168. Telling me I need to return my Hub to avoid having a £40 charge on my account. They provide the functionality via the Websafe function linked above. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. O2 shop or local council recycle yard. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Virgin Media has committed to carbon-neutral and waste-free operations by the. 100. 1). Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Release the power button and wait for the router to turn off. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. ahhh the rubbish that is CS - you could try this. 2 Kudos. 10 REPLIES. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. To find your nearest collection point, just go to recycle-more. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. $150 at Amazon. 168. To run the scan, simply connect to your. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Up to 3 WiFi Pods if needed. 1. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Mobiles. The router supports multi-gigabit speeds and comes with a 2. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. Send the email to equipmentreturns@virginmedia. 0 hub. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. uk. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. O2 Recycle encourages mobile users - regardless of what network they are on - to trade in unwanted smartphones, tablets and accessories. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Cart . Y’all are right to be suspicious though!recycle-more. Avoid thick walls. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. It supports Wi-Fi 6 and also includes a 2. I moved to a new area that didn’t have Virgin Media available. “In 2020, we refurbished and reused 1. uk. To return your equipment, simply click the link and follow the instructions. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. This may take a. Preparing for Landline changeover to fibre. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. 168. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. Design. on 03-01-2022 18:08. Depress the pinhole switch for a timed 60 seconds then release. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Recycle. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Manage Your. Customers can return. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. Virgin Media recycle kit usually comes with a letter. Back a step. * Call costs may vary. A quick guide on how to dispose of and return your old router. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. Press and hold the power button for at least 10 seconds. com/recyclingkit but this link. uk. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. We would like to show you a description here but the site won’t allow us. Enter the IP address into a web browser an log into your Virgin Media router. Further exclusions & legal stuff apply. Here you’ll find all the help you need for Virgin Media related problems and issues. Step 4: Return or recycle your old Virgin Media router.